Returns & Refunds
Unused gear in its original packaging can be returned within 30 days for a refund. Safety equipment that has been worn, used or has a broken seal cannot be returned for hygiene and liability reasons — this is standard across the PPE industry.
30-day returns
Return any unused item in its original, unopened packaging within 30 days of delivery for a refund of the product price. Start a return by emailing support@shoppriorityppe.store with your order number; we will issue an RMA and return instructions.
What cannot be returned
- Respirators, earplugs and any product whose protective seal or hygiene wrap has been opened.
- Hi-vis apparel, gloves or harnesses that have been worn or show use.
- Fall-protection equipment that has been placed into service (for life-safety traceability).
- Consumables that have been opened (tape, spill-kit media, first-aid stock).
A defective item is always covered regardless of the above — see below.
Defects & wrong items
If an item arrives defective, damaged, or is not what you ordered, tell us within 30 days and we will replace it or refund it in full, including shipping. We may ask for a photo to file the claim.
Refund timing
Approved refunds are issued to the original payment method within 3–5 business days of us receiving the return. Your bank may take a few additional days to post it.
Order changes & cancellations
Because we dispatch quickly, contact us as soon as possible to change or cancel an order. If it has not yet shipped we will amend or cancel it; once it has shipped, the return policy above applies.